Two parties.
One promise.

Every Vidette engagement has an Engaging Party — your relationship lead — and a Delivering Party — the specialist for the job. Our framework is what binds them together with shared SLAs, security standards, and accountability.

The two parties

Who does what — and why it matters to you.

Engaging Party

The Vidette member who owns the client relationship. Single point of contact for sales, account management, escalation, and reporting.

◇Owns the relationship & contract

◇Quarterly business reviews

◇Escalation path for incidents

◇First-line account & billing

Delivering Party

The Vidette member best-equipped to deliver the specific work — by capability, location, or compliance fit. Vetted, framework-bound, transparent.

◇Performs the technical work

◇Bound by Vidette SLAs

◇Reports through the Engaging Party

◇Held to shared security baseline

The flow

From enquiry to ongoing service — five steps.

Enquiry

Client reaches Vidette or a member directly. Routed to nearest fit.

Discovery

EP scopes need, security posture, regulatory context.

Match

Vidette identifies best Delivering Party — capability + capacity + geography.

Engage

Single contract via EP. SOW, SLAs, framework attached.

Deliver

DP executes; EP governs; Vidette monitors framework adherence.

Two parties. One promise.